Team Psychological Safety

by Kristen DeLap


Most folks are aware of our fight or flight response triggered by stress. But there are many more layers to our brain’s responses, which affect our daily interactions and our personal reactions. The Academy of Brain-based Leadership has a model called S.A.F.E.T.Y. that dives into your brain’s psychological safety needs. They describe:

The S.A.F.E.T.Y.™ Model describes six domains of threat or reward that are important to the brain. Understanding the needs, rewards, motivations, biases and stress triggers of each domain can provide valuable insights into yourself and others and help improve interactions, teamwork and productivity.

The six domains are Security, Autonomy, Fairness, Esteem, Trust and You.

Learning about your own triggers is almost as important as understanding all of them that exist. It can fundamentally change the way you interact with your team - how you ask questions, what language you use to present ideas, who you ask to work together, how you discuss setbacks or failures.


STAND-UP EXERCISE
Ask your team to take the free assessment to learn their individual top domain. Have the group self-identify and tally how many of each domain exist in the team. Discuss if they were surprised by or validated by their results. (Several folks on my team said they were a bit embarrassed by their results, which was an interesting opener to a discussion.) Discuss how you might use this knowledge going forward to identify the unconscious biases driving decisions and behavior, or how this might change how they motivate or reward the team.

Note: My team uses Miro to drive engagement during discussions.


Find Your Allies

by Kristen DeLap


Often in a product structure, product managers are responsible for the outcomes of large projects or initiatives, but they lack formal jurisdiction. They must gain trust and respect within their cross-functional teams and across the organization, then use that to influence / persuade / cajole. One way to do this effectively is to find your allies.

WHAT?
Allies can come in many forms, and can be on the same organizational level as you or not. But what they provide is support through:
Backing - allies can be a consenting voice for your ideas or an extra vote in your favor. This could be verbally / visibly present, or could be a behind the scenes influence.
Assistance - allies can provide hands-on tactical help to meet a deadline or move you over a roadblock.
Advice / information - allies can provide a new way of thinking about a problem, or additional context you might not have had.
Networking - if they can’t give the help you need, allies can send you to their contacts who might be better equipped.
Protection - allies can be your eyes and ears in other venues, helping set the record straight or encouraging folks to see your side of a problem.
Friendship - allies can be the listening ear, helping smooth over losses and celebrate wins!

WHO?
Allies can and should be from across the organization - from leadership down to individual contributors. The more diverse your set of allies, the more effective your network.
Build your strong personal support base from:

  • product team(s)

  • other product owners in the product management practice area

  • similar roles across across the organization (analysts, site managers, etc.)

  • gateway people (coordinators, exec assistants)

  • interest groups / practice areas (Community of Practice, steering council, equity teams)

Allies can be, but should not just be:

  • mentor

  • coach

  • stakeholders

HOW?
Building a team of allies is a reciprocal exercise. You can make it a verbalized reciprocal agreement with someone, or you can simply begin supporting folks and thank them when they return the favor.
You can support your ally by:

  • giving recognition / credit

  • assistance with regular tasks

  • giving attention / moral support

  • networking them with other contacts

  • alerting them to trends / patterns

  • providing resources

  • championing them

Note: In this context we are discussing professional allies, but equally or even more important are allies within the DEI space. There is much overlap in behavior, but the need for and imperative to be supportive in the face of bias, micro-aggressions, or harassment is much greater. Read this information from HBR to learn more.


STAND-UP EXERCISE
Discuss with your team what types of folks in your organization are good allies to the product practice area. Ask the team where they’ve found the most effective allies, and how they work to maintain those ties in their day to day.